|Dysfunctional behaviour of a human being as an employee-consumer|
Research on dysfunctional behaviour of consumers and employees has so far been conducted in a separate and unconnected manner. This resulted from the application nature of such research and the translation of the results (especially those concerning employees) into recommendations, conclusions, advice to recipients. The relationship between employees and consumers in the framework of dysfunctional behaviour appears in the work by Kate L. Daunt and Lloyd C. Harris “Linking employee and customer misbehaviour: The moderating role of past misdemeanours”.
In the opinion of researchers, however, it can be said that there is a relationship between dysfunctional human behaviour as an employee and a consumer, and one of these areas can determine the existence of the other. Work and consumption are two important areas for human life. It can be assumed that an employee “equipped” with knowledge and skills and carrying out various activities as part of his or her organisational behaviour also uses them when acting as an entity on the market as well as during consumption processes. In addition, the authors assume that the factors significantly influencing the existence of such a relationship may be: Machiavellianism, dissatisfaction, aggression, maintenance of the created image (self-exposure), issues of flexibility in terms of morality (moral flexibility).
management and quality studies, economics, economics and finance
Dr hab. Krzysztof Błoński, Katedra Marketingu, Instytut Zarządzania, e-mail: Krzysztof.Blonski@usz.edu.pl
Dr hab. Augustyna Burlita, prof. US, Katedra Marketingu, Instytut Zarządzania, e-mail: Augustyna.Burlita@usz.edu.pl
Dr hab. Anna Pluta, Katedra Organizacji i Zarządzania, Instytut Zarządzania, e-mail: Anna.Pluta@usz.edu.pl